Patient and Family-Centred Care

What is Patient and Family-Centred Care? 

Patient and Family-Centred Care is an approach to care where patients or clients, their families and health care providers work together to improve quality of care, patient safety and patient/family satisfaction.  This involves putting four key principles into action:  respect and dignity; information sharing; participation and collaboration.  

The following elaborates on the four principles which are adapted from the four key concepts of patient and family-centred care at the Institute for Patient- and Family-Centred Care at

  • Respect and dignity. Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
  • Information Sharing. Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.
  • Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
  • Collaboration. Patients and families are also included on an institution-wide basis. Health care leaders collaborate with patients and families in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

GASHA's Patient and Family Experience Council

The purpose of the Patient and Family Experience Council is to improve the patient experience in the Guysborough Antigonish Strait Health Authority (GASHA) by enhancing efforts to personalize and humanize care. The Council serves in an advisory capacity, making recommendations on matters that influence the experience of patients and families.

Every effort will be linked to fostering exceptional patient care. The council is a dynamic partnership between community members and health leaders that will act as a catalyst toward excellence in the delivery of health care for our community.

Patient and Family Experience Council Terms of Reference

Patient Experience Surveys

Once every four years as part of Accreditation Canada's requirements, we in GASHA survey our former inpatients about their care experience while in our hospitals. The objective of the survey is to provide data that will help organizations improve the quality of care they provide and lead to more client-centered services.

The survey tool consists of questions from two validated measures and some questions developed by Accreditation Canada.  The survey was conducted by mail, and used standardized survey methodology.

For more information and to see some of GASHA's general results. Click here.